PAYMENT: Paying for your goods is easy. We offer you the option to pay via the website using credit or debit card. Alternatively, we can send you the link for a secured payment gateway via Tyl or provide our BACs details upon request. Your order – your preference.
CUSTOMER SERVICE: We understand the pressures of project deadlines and will work with you to overcome any logistical problems or incorrect quantities ordered which may affect your work. Our friendly and knowledgeable staff will always endeavour to have the materials delivered to you on time and in line with your expectations.
Please also read our Cancellation and Returns policy.
HOW TO CONTACT US: For general enquiries please visit our FAQs. If you still need to talk to us, please see below the ways in which you can contact us:
CALL US: Our UK contact centre can be contacted on 01626 241124 between 0800 – 1700 Monday to Friday.
EMAIL US: Email our Customer Service team on customerservices@plas-shop.com. This is a great option for enquiries that do not require an immediate response or for raising a complaint.
WRITE TO US AT: Customer Resolutions, Plas-Shop Ltd, Devlex House, Silverhills Road, Decoy Industrial Estate, Newton Abbot, Devon, TQ12 5ND. Please provide all information about your enquiry along with your order reference number – this will enable our team to investigate and respond as quickly as possible.
COMPLAINTS PROCESS: We take customer service very seriously at Plas-Shop, it’s at the heart of what we do. Our team works incredibly hard to respond to all enquiries and our priority is to help you as quickly as possible, whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things do go wrong.
We will aim to respond and resolve to any expression of dissatisfaction within 15 working days of receipt. For more complex issues, we may need more time to investigate. If this is the case, we will send an acknowledgement letter outlining when you can expect to hear from us – we may need to contact you for further information during our investigations.
Our final response will outline details of any investigation, how we reached our decision and how we intend to put matters right. This will be received by you no later than 8 weeks from initial receipt.
Shop direct with Plas-Shop, we serve the entirety of the UK and have done for 15 years; collaborating with major brands such as John Lewis, Mercedes Benz and NatWest.
Don’t hesitate to get in touch on 01626 241124 or contact our sister company Plasloc located at our head office in Newton Abbot or our stores in Welwyn Garden City and Bradford.
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